Our courses offer benefits for the individual and organization. The following highlights the outcomes that can be realized after course completion.
Communicating With Style
- Understand personal communication style
- Employ specific skills to adapt to different communication styles
- Minimize misunderstandings and resolve conflict
- Move others toward predetermined outcomes while achieving concurrence and the desired result
- Improve team communication and interaction
- Effectively assign tasks and projects
Problem Solving and Decision-Making
- Analyze individual components of problems or issues
- Develop a strategy for alternatives
- Compare and contrast potential outcomes
- Communicate decisions for buy-in
- Monitor results of problem resolution and decisions
- Use effective problem-solving and decision-making skills to improver cooperation within and across teams
Conflict Prevention and Resolutions
- Understand the definition and life cycle of conflict
- Identify individual patterns of conflict
- Identify the positive and negative impact conflict has on individual, team and organizational productivity
- Implement appropriate strategies for dealing with each pattern of conflict
- Develop a plan for future similar conflicts
Lights, Camera Action!
- Organize a presentation to fit the needs of the audience and the situation
- Deliver presentations with confidence and credibility
- Incorporate well designed visual aids
- Demonstrate skill and expertise in selected subject matter
- Respond to questions in an organized and convincing manner
- Reduce stress and maintain control when faced with sensitive or controversial questions
Professional Etiquette and Netiquette
- Fine tune social demeanor and project an image of self-confidence and poise
- Polish introductions in casual and formal environments
- Plan and lead successful meetings
- Understand the professional courtesies related to written e-mails, memos, letters and telephone conversations
- Use the latest technology (e-mail, cell phones and pagers) effectively and courteously
- Handle embarrassing moments and faux pas of any kind
- Respect business customs of other cultures
Resilience In Action
- Maintain high levels of performance by buffering internal and external obstacles and negativity
- Demonstrate a strong sense of self and commitment to organizational planning and goal requirements
- Embrace change and mobilize efforts to move the organizational goals forward in a positive direction
- Quickly move to a locus of control when in conflict situations
- Become proactive in learning to keep current with changing organization and industry requirements
- Remain productive on the job even when faced with personal crisis and challenge
Course Delivery
All courses offer you flexibility in delivering our highly-interactive courses. Courses may be delivered:
- On-site by one of our highly skilled facilitators
- On-site by your staff after they complete our train-the-trainer process
- Resilience in Action is available in an online learning format
MANAGEMENT TRAINING SYSTEMS, INC.
P.O. Box 11806
Glendale, AZ 85318
Phone: 623-587-7644 800-815-6143
Fax: 623-587-1638
jnkmts@msn.com
corporate training, training courses, employee development, employee, development, employee performance
Performance Solutions