After completing Professional Etiquette and Netiquette, participants will be able to:

	Project an image of self-confidence and poise.
	Fine tune social demeanor.
	Polish introductions in casual and formal environments.
	Plan and lead successful meetings.
	Choose appropriate dress for casual and formal offices and events.
	Understand the professional courtesies related to written memos and letters.
	Practice appropriate phone manners and avoid phone faux pas.
	Use the latest technology (e-mail, cell phones and pagers) effectively and courteously.
	Handle embarrassing moments and faux pas of any kind.
	Establish positive relationships with internal and external customers, vendors, associates and leaders.
	Respect business customs of other cultures.

Customized training programs integrate state-of-the-art training methodology with established instructional principles creating individual high performance and overall organizational impact.