Microsoft Outlook Training

Outlook Training online

Group Onsite Training

Group Outlook training delivered at your location by Microsoft certified trainers.

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Group Online Training

Instructor-led Outlook classes delivered via Zoom webinar. Hands-on training from the comfort of your home or office.

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What is Microsoft Outlook?

Microsoft Outlook is the most commonly used email client in the world. Most people don’t take advantage of the many features available with Outlook. Learning this program can really boost one’s productivity and improve team collaboration. It’s also incredibly useful for managing contacts, organizing information and storing client details.

How Online Outlook training works?

Our online Outlook classes are hands-on and instructor-led. Trainees connect into a virtual Zoom classroom from the comfort and safety of their home or office. Classes are 5 hours in duration (with a 30 minute break). Should trainees need a refresher they have the option of repeating the class free of charge.

Onsite Microsoft Outlook Training with Training Performance

By bringing our Microsoft Outlook training straight to you and your team, we’re not only making things easier for you, we’re saving you money! No more lost hours sending staff to classes, and no more additional transport fees. We have a team of certified Onsite MS Office trainers who travel the country delivering top notch Excel training right to your doorstep. Obtain pricing today.

View Course Outlines

Outlook Level 1 - Introduction
1 day | Windows | Mac
Duration: 6 hours
More Info

Course Description

On this introductory course students will learn the basics of Microsoft Outlook including the interface, composing messages, reading and responding to messages, managing emails, managing calendar and contacts, working with tasks and notes and customizing Outlook.


General proficiency with Windows or OSX. No prior experience of Microsoft Outlook is needed.

Target Audience

Aimed at new users of Outlook.

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Lesson 1: Outlook Essentials

Getting Started
Exploring the Outlook Window
Navigating in Outlook
The Navigation Pane
Getting Help
Using Outlook Help
Obtaining Context-Sensitive Help
Printing Documents
Setting Up the Page
Selecting Additional Printing Options
Previewing and Printing a Document
Ending an Outlook Session
Saving Your Data
Minimizing and Restoring Outlook
Exiting from Outlook and Logging Off

Lesson 2: Communicating with Mail

Using the Inbox
Checking for New Messages
Previewing and Opening Messages
The Ribbon
Selecting and Printing a Message
Closing a Message
Sorting Messages
Filtering Messages
Composing a New Message
Addressing and Typing a Message
Editing Text
Formatting Text
Using AutoComplete
Including a Signature with a Message
Correcting Spelling as You Type
Sending a Message
Forwarding and Replying to Messages
Replying to a Message
Managing Messages Using Folders
Moving a Message to a Folder
Deleting and Restoring a Message
Customizing your Signature
Setting up an Out of Office Reply

Lesson 3: Organising Contacts

Creating a Contact List
Adding Contacts Manually
Selecting and Editing an Address Card
Transmitting and Adding Contacts with E-mail
Managing Contacts
Changing the Current View

Lesson 4: Scheduling with Calendar

Navigating in Calendar
Viewing a Day, a Week, or a Month
Using the Date Navigator
Viewing a Range of Dates, Several Weeks, and Discontiguous Days
Showing Two Time Zones
Making and Moving Appointments
Selecting an Appointment and Modifying the Date in Day View
Modifying the Date in Week View
Changing the Time of an Appointment
Managing Appointments
Editing Recurring Appointments
Creating Tentative Appointments
Inserting All Day Events
Deleting Appointments
Restoring Deleted Appointments

Lesson 5: Tasks

Working with Tasks
Creating a Task
Selecting and Editing a Task
Making a Task Recurring
Deleting and Restoring a Task
Managing Tasks
Setting the Priority for a Task
Tracking a Task's Status and Marking a Task Completed

Lesson 6: Keeping a Journal and Using Notes

Tracking Activities
Working with Notes
Writing a Note
Opening and Editing a Note
Organising Notes
Changing Icon Size

Outlook Level 2 - Advanced
1 day | Windows | Mac
Duration: 6 hours
More Info

Course Description

On this intermediate to advanced Outlook course students will learn how track and group messages, prioritise and delegate tasks, manage contact records, schedule meetings, collaborate with others on tasks, and create and use templates. They will also learn to use different print styles and archive Outlook items.


Outlook Level 1 or equivalent experience.

Target Audience

Aimed at existing users of Outlook.

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Lesson 1: Using Advanced Management Features

Managing Items
Setting Up AutoArchiving
Archiving Manually
Retrieving Archived Items
Creating and Applying Categories
Finding Items
Grouping Items
Creating and Clearing a Filter
Customizing Outlook
Setting Options
Adding Shortcuts to the Outlook Bar
Moving a Shortcut on the Outlook Bar
Removing a Shortcut from the Outlook Bar
Changing Your Password

Lesson 2: Optimizing Mail Functions

Using Address Books
Using an Address Book to Address a Message
Adding a Name to Your Personal Address Book
Creating an Alias in Your Personal Address Book
Selecting a Default Address Book
Working with Personal Distribution Lists
Creating a Personal Distribution List
Editing a Personal Distribution List
Deleting a Personal Distribution List
Using Message Features
Saving and Closing a Message without Sending It
Setting Spelling Options
Setting Additional Spelling Features
Setting and Using Message Options
Using Voting Buttons
Flagging a Message
Recalling a Message
Attaching a File
Opening, Closing, and Saving an Attached File
Accessing the Internet
Inserting and Editing a Hyperlink in a Message
Using a Hyperlink in a Message
Using the Web Toolbar

Lesson 3: Working with Contacts

Refining Your Contact List
Adding a Contact from the Same Company
Using the File as Feature
Accessing Contacts Directly
Sending a Message to a Contact
Accessing a Contact's Web Page
Managing Favorite Web Addresses

Lesson 4: Working with Other Users

Scheduling Meetings
Inviting Colleagues and Setting a Meeting Time
Inviting a Contact to a Meeting
Responding to a Meeting Request
Reviewing Meeting Information
Rescheduling and Canceling a Meeting
Scheduling an Event
Completing Tasks
Scheduling a Task
Regenerating a Task
Assigning a Task to Someone Else
Responding to a Task Request
Reclaiming Ownership of a Declined Task
Creating a New Item from an Existing One

Lesson 5: Working with Templates and Forms

Working with Templates
Using a Template
Creating a Template
Utilizing Forms
Installing Sample Forms
Using a Form
Creating a Form
Modifying an Existing Form
Publishing and Saving a New Form
Creating a Form from Another Program


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